Every digital product you purchase lives in your product library. Workshops, courses, intensives, meditations, ebooks and your Rise & Thrive membership are all there, behind one login.
How To Get To Your Product Library
Log in with the email address you purchased with
Your library holds a separate product for each thing you own
If You Are Looking For One Particular Thing…
There are three common reasons you can’t find something.
(1) It is further down the page than you think.
Rise & Thrive holds a lot, and the sections stack down the page.
Scroll the whole way down once before you decide something is missing.
(2) It lives inside the workshop or course it belongs to.
Workbooks, worksheets, handouts, replays and bonus videos are not stored on their own. They sit as a lesson inside the workshop, course or intensive they came from. The Language of the Stars workbook, for example, lives inside the Language of the Stars course.
Open the product first, then look through its sections by name.
(3) If you bought it separately, it will not be inside Rise & Thrive.
Your membership holds what your membership includes, and nothing else. Anything you bought on its own — a workshop, a course, an intensive, a book club, a meditation, an ebook — is its own product in your library, under its own name.
So if you are looking for your I Am Worthy Book Club replays, come back out to your library and find the I Am Worthy Book Club product.
If Your Product Library Looks Empty, or Something Is Genuinely Missing…
First, try a different browser or an incognito window. An empty library is usually an old session rather than a problem with your account.
If it is still empty, or a purchase you know you made is not there, it is often one of three things. Each of these needs our customer support team to help sort it out, so please reach out rather than hunting.
(1) You have more than one email address, and your purchases are split between them.
This is the most common reason by a wide margin. If Rise & Thrive went on your personal email address and a book club went on your work email address, each purchase sits under whichever email you used at checkout.
Start a live chat with us, or email [email protected]. We will track everything down and merge your accounts so it all lives behind one login.
(2) There is a typo in the email address you purchased with.
One wrong character at checkout and your purchase lands somewhere you cannot log in to.
Start a live chat or email [email protected], and we will find it.
(3) Your Rise & Thrive membership payment lapsed, and access was paused.
When a payment fails on a recurring membership like Rise & Thrive, access to the content is revoked. We email you multiple times before that happens.
To get back in:
Update your payment method
Once the payment goes through, write to us
We will reactivate your membership
That last step is manual on our end, so please do reach out rather than waiting for access to return on its own.
Still Stuck?
Start a live chat, or email [email protected].
Two details get you sorted fastest:
The email address you are logging in with
Whether you are on the website or the Kajabi mobile app