Our emails carry your session recordings, class links, receipts, payment reminders and the guides you request. If they stop arriving, here is what to check and what to tell us.
First, Check These
Your spam and promotions folders. This is where our emails land most often when they go missing.
Your other email address(es). If you use more than one email address, check all of them.
Add us to your contacts. Save [email protected] in your address book. It is the single best thing you can do to keep our emails arriving in the future.
If You Have Changed Your Email Address…
Please tell us.
Updating your email address in your account only changes it in one place. Your emails are sent from a second system, and that one has to be updated separately.
This is the most common reason someone stops hearing from us after a change. Start a live chat or email [email protected] with both your old and new addresses, and we will merge everything.
If You Are Not Receiving Anything At All…
There are three common reasons.
(1) An email from us was marked as spam at some point.
Usually by accident. Once that happens, your address is switched off at our end and nothing gets through, including your class links.
We can turn it back on, but we need your permission first. Just write to us and say you would like to be reactivated.
(2) You are using a work email address.
Company mail systems block outside senders far more aggressively than personal ones do, and they do it silently. If you are on a work address and nothing is arriving, a personal address is far more reliable.
(3) Your mailbox is full or has been closed.
If an address is inactive, our emails bounce back to us and eventually stop being attempted.
For any of these, start a live chat or email [email protected] and we will check what is happening on our end.
If You Are Missing Only Some Emails…
If other emails from us arrive but a particular kind does not, it is usually one of these.
(1) You recently changed your membership.
Switching between monthly, quarterly and annual sometimes drops you out of the member email list. We can put you back.
(2) Your access to that particular product ended.
Emails tied to a specific workshop, course or intensive only go to people with current access to it. Everything else keeps arriving as normal.
(3) You requested a free guide you had already downloaded before
.
Our system does not send the same guide twice. Write to us and we will send you the link directly.
Still Stuck?
Start a live chat, or email [email protected].
Three details get you sorted fastest:
Every email address you have used with us
Which emails you are missing, and roughly when they stopped
Whether you are checking a personal or a work address