Rescheduling & Cancelling Your 1:1 Session

To change the date of your session, write to us. Appointments cannot be moved from your side, so please do not try to rebook yourself.

Start a live chat, or email [email protected], and tell us:

We will move it and send you a new confirmation. Please wait for that confirmation before putting anything in your calendar.

Your request has to reach us more than 72 hours before your appointment.

Any change to your appointment has to be made more than 72-hours beforehand.

Desiree prepares for every session in advance, and with less than 72-hours notice there is not enough time to offer your slot to someone else.

Inside 72 hours, your appointment cannot be moved and cannot be refunded.

Desiree's schedule is in high demand and is often fully booked. If you move your session, the next available opening may be a month or more away.

This is worth knowing before you reschedule rather than after. If your original time still works at all, keeping it is usually the better outcome.

A missed appointment is forfeited, with no option to reschedule.

If something has gone wrong, write to us. We cannot promise an outcome, but we would rather hear from you than not.

All 1:1 Healing Sessions and Astrology Readings are non-refundable and non-transferable. You cannot pass your session to someone else.

If you have decided you no longer want the session you booked, you cannot cancel it for a refund, but you are welcome to move it to a later date as long as you are outside the 72 hour window. Some people book months ahead for this reason.

Rarely we have to move a session at our end, usually an unplanned urgency has come up or if Desiree is unwell. We will always email you directly with alternative dates, and you will never lose your session because we moved it.

Start a live chat, or email [email protected].