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Logging In & Resetting Your Password

How to reset your password, what to do when the reset email does not arrive, and what to try when your password keeps getting rejected.

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Written by Liezl Marin

You log in to your product library at https://www.desireedelunae.com/login using the email address you purchased with.

How To Reset Your Password

  1. Enter the email address you purchased with

  2. Check your inbox for the reset email and follow the link

If The Reset Email Does Not Arrive…

Check your spam and promotions folders first. Reset emails land there more often than anywhere else.

If it is still not there after a few minutes, start a live chat with us or email [email protected]. We can reset it manually.

If Your Password Keeps Getting Rejected…

There are two common reasons.

(1) Your browser or password manager is holding onto an old password.

If you save passwords in your browser or a password manager, it may be filling in one you changed a while ago. Try typing the password in by hand, or open an incognito window and log in there.

(2) You are signing in with a different email address than the one you purchased with.

If your password works but your products are not there, this is almost certainly it.

Our full guide is here: How To Find Your Digital Products

Still Stuck?

Start a live chat, or email [email protected].

Two details get you sorted fastest:

  1. The email address you are trying to log in with

  2. Whether you are on a computer, a phone, or the Kajabi mobile app

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