Refunds & Cancellations

Most of what we sell is nonrefundable once purchased. The details differ depending on what you bought, so find your situation below.

If you were charged in error, that is different from a refund request and we will always put it right. Skip to If You Were Charged By Mistake.

Canceling stops future payments. You keep your access until the end of the period you have already paid for. Nothing is returned to you, and nothing is taken away early.

A refund returns your money. If we refund a membership payment, your access ends immediately rather than running to the end of the period.

Rise & Thrive membership payments are nonrefundable once processed, under the membership terms agreed at signup. This applies to monthly, quarterly and annual plans.

Canceling does not end your access early. You keep everything until the end of the billing period you have already paid for, so there is no penalty for canceling as soon as you decide to.

After that period ends, your access to Rise & Thrive content and community ends with it. Our full guide to what you keep and what you lose is here: What Happens To Your Rise & Thrive Access If You Cancel

If a refund is ever issued, your membership ends straight away and you lose access to Rise & Thrive content and community. Anything you purchased separately stays in your library.

All 1:1 sessions and astrology readings are non-refundable and non-transferable.

You can move your session to a later date as long as you give more than 72 hours notice. Inside 72 hours, and for a missed appointment, the session is forfeited with no option to reschedule.

If you no longer want the session you booked, the answer is to move it rather than cancel it. Our full guide is here: Rescheduling & Canceling Your 1:1 Session

Digital products are final sale and non-refundable. This covers workshops, courses, intensives, meditations, ebooks and blend recipes.

Because access is instant and the content is downloadable, we are not able to offer refunds once a purchase is complete. This is stated on every checkout page before you buy.

If you cannot attend a live workshop, your registration cannot be moved to a future run.

If you are a Rise & Thrive member, the recording is added to your library afterwards, so you can watch it whenever suits you. A standalone workshop ticket covers live attendance only and does not include the recording.

If you were charged twice, or charged for something you did not sign up for, that is a billing error rather than a refund request. See If You Were Charged By Mistake below.

Print books, lunar calendars, soaps, teas and other physical items are sold through our store at store.desireedelunae.com, and have their own policy.

You can cancel a physical order for about one hour after you place it. After that we cannot cancel the order or provide a refund, because it has gone to fulfillment.

If you need to cancel, email [email protected] straight away rather than replying to your order confirmation, since an hour goes quickly.

Shipping. Orders are processed Monday to Friday. You choose your shipping method at checkout, and the options and rates available to you are shown there.

Once your order ships, you receive a tracking code. Use it to follow your order and see the carrier's current estimate.

Delivery is handled by USPS, Canada Post and UPS, and their timelines are not something we control. If your tracking has not updated in a while, write to us and we will help you chase it down.

International rates include duties and taxes, so you should not be charged again on delivery.

If your order arrives damaged, or does not arrive at all, write to us so we can resolve the issue.

This is not a refund request and the policy above does not apply.

Write to us if you have been:

Tell us the date and amount and we will look into it and put it right.

Write to us and tell us which workshop it was. Do not register a second time. Our guide is here: Managing Your Rise & Thrive Member Discount Codes

Start a live chat, or email [email protected].